Reference

How We Handle Your Information

We collect and protect the information you share when you open an account, make deposits through bKash, Nagad or Rocket, and use our casino and sportsbook. This policy explains what we gather, why we need it, and how you can manage your data.

Account securityPayment data protectionContact preferencesAccess requestsDeletion rights
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bkok How We Handle Your Information
DATA PRACTICES

How We Manage Your Information

We built our privacy framework around the data minimisation principle—we collect only what we need to run your account, process payments and comply with regulation. Below are the key practices that shape how we handle your information day to day.

Collection and Use

We gather your name, mobile number, email, payment identifiers and device data when you register and use the platform. This information powers identity verification, transaction reconciliation, fraud detection and customer support.

Cookies and Tracking

We use session cookies to keep you logged in, functional cookies to remember your language and layout preferences, and analytics cookies to measure lobby traffic and game popularity.

Third-Party Sharing

Payment processors like bKash, Nagad and Rocket receive transaction amounts and references. Game studios see session tokens to load live tables and slots. Anti-fraud services check device fingerprints and IP addresses.

Your Rights

You can request a copy of the data we hold, correct inaccurate fields, withdraw consent for marketing messages, or ask us to delete your account entirely.

POLICY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, ask us to delete your account data, or lodge a privacy concern, contact our support team through any of these channels. We respond to data requests within the timeframes set by applicable privacy law in eligible regions.

Live Chat Open the chat widget in the bottom corner of any page and select the privacy-request option. An agent will guide you through verifying your account and submitting your data request in real time.
Email Support Send your request to our privacy team with your registered email address and account username. Include the specific action you want—access, correction, deletion—and we will confirm your identity before processing.
Account Settings Log in, navigate to account settings, and use the data-request form to download a copy of your information or flag fields you believe are incorrect. Deletion requests are reviewed manually to ensure compliance.

Privacy Policy FAQ

We collect your full name, mobile number, email address, date of birth and payment identifiers for bKash, Nagad or Rocket. We also log your device type, IP address and session activity to verify your identity and prevent duplicate accounts.

We share transaction details with payment processors, session tokens with game studios, and device data with anti-fraud services. We do not sell your information to advertisers or data brokers, and every third party is bound by confidentiality agreements.

We archive your records for the retention period required by financial regulation in the jurisdictions where we operate. Archived data is stored securely and is not used for marketing or service updates once your account is closed.

Yes. Log in and use the data-request form in account settings, or contact us via live chat or email. We will verify your identity and send a structured export of your account data, transaction history and activity logs.

We record transaction references and amounts to reconcile your balance, but we never store your mobile-banking PIN or full wallet credentials. Payment data is encrypted in transit and at rest, and access is restricted to authorised staff only.

Yes. Open account settings, navigate to communication preferences, and untick the marketing box. You will still receive transactional messages related to deposits, withdrawals and account security, but no promotional updates or bonus announcements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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